Return Policy

1. 30-Day Return Policy

We offer a 30-day return policy for unopened products. If you are not satisfied with your purchase, you may return it within 30 days of receipt for a refund.

2. Eligibility for Returns

To be eligible for a return, your item must:

• Be unopened and in its original packaging
• Be in the same condition as received
• Include the original receipt or proof of purchase
• Be returned within 30 days of delivery

3. Non-Returnable Items

The following items cannot be returned:

• Opened or used products (for health and safety reasons)
• Products without original packaging
• Products damaged due to misuse
• Sale or clearance items (unless defective)

4. How to Initiate a Return

To start a return:

• Contact us at info@thakreonuaxol.world
• Provide your order number and reason for return
• Wait for return authorization and instructions
• Ship the product back to the provided address

5. Return Shipping

Return shipping costs:

• Customer is responsible for return shipping costs
• We recommend using a trackable shipping service
• We are not responsible for items lost in return transit
• If the product is defective, we will cover return shipping

6. Refund Process

Once we receive your return:

• We will inspect the product within 5 business days
• If approved, refund will be processed to original payment method
• Refunds typically appear within 5-10 business days
• Original shipping costs are non-refundable

7. Defective or Damaged Products

If you receive a defective or damaged product:

• Contact us immediately with photos of the damage
• We will arrange for a replacement or full refund
• Return shipping will be covered by us
• Report damage within 7 days of receipt

8. Exchanges

We do not offer direct exchanges. If you need a different product, please return the original item for a refund and place a new order.

9. Cancellations

Order cancellations:

• Orders can be cancelled before shipping
• Contact us immediately to request cancellation
• Once shipped, standard return policy applies
• Full refund for cancelled orders before shipping